By the end of this course the learner will be able to:

1. Addressing Client and Employee Safety

• describe actions that can be used to address safety concerns relating to client or employee
• describe the role of the clinician as it pertains to the safety of the client and the employee
• develop a comprehensive Emergency Plan
• verbalize Safe Patient Handling guidelines as set by NIOSH and OSHA

2. Managing Across Generations

• identify the different generations that comprise co-workers and clients
• discuss factors that influence and motivate
• explore assumptions and perceptions
• learn new strategies for managing multiple generations

3. Infection Prevention

• describe resources available on the Infection Prevention Portal - for education of field staff and clients on infection prevention policies and procedures, checklists and handouts
• share the process for evaluating the infection prevention competency of field employees in multiple environments
• list the six key areas that require an infection report
• review and discuss how and when to complete a client infection report
• describe how to access and identify an office infection trend

4. How you can be successful when the surveyor arrives at your office

• demonstrate survey etiquette
• access appropriate resources and support personnel to correctly answer questions posed by the surveyor
• identify reasons that may trigger an unannounced survey
• describe what constitutes well documented follow-up to a complaint
• relate the office roles impacted and the value of engaging support personnel to achieve a successful outcome
• recognize commonly asked questions by the surveyor and provide the appropriate answers