White Cap-NC 03/21/18-(EVALUATION)

Charlotte, NC US
March 21, 2017 to March 23, 2018



Criteria for Successful Completion of Activity to Claim CE Certificate

Live Classroom:

  • Attend planned length of activity missing no more than 10 minutes
  • Validation by CE Administrator of attendance via sign-in sheet 
  • You will receive an email, after 1-2 business days, prompting you to complete an evaluation on education.bayada.com
  • Evaluation must be completed within 1 month of event before course expires.

Target Audience

Clinical managers/associates and rehab managers 





Learning Objectives

By the end of this course the learner will be able to:

Infection Prevention

  • describe resources available on the Infection Prevention Portal - for education of field staff and clients on infection prevention policies and procedures, checklists and handouts
  • share the process for evaluating the infection prevention competency of field employees in multiple environments
  • list the six key areas that require an infection report
  • review and discuss how and when to complete a client infection report
  • describe how to access and identify an office infection trend

How you can be successful when the surveyor arrives at your office

  • demonstrate survey etiquette
  • access appropriate resources and support personnel to correctly answer questions posed by the surveyor
  • identify reasons that may trigger an unannounced survey
  • describe what constitutes well documented follow-up to a complaint
  • relate the office roles impacted and the value of engaging support personnel to achieve a successful outcome
  • recognize commonly asked questions by the surveyor and provide the appropriate answers

Managing Across Generations

  • identify the different generations that comprise co-workers and clients
  • discuss factors that influence and motivate
  • explore assumptions and perceptions
  • learn new strategies for managing multiple generations

Addressing Client and Employee Safety

  • describe actions that can be used to address safety concerns relating to client or employee
  • describe the role of the clinician as it pertains to the safety of the client and the employee
  • develop a comprehensive Emergency Plan
  • verbalize Safe Patient Handling guidelines as set by NIOSH and OSHA


    Course summary
    Available credit: 
    • 6.50 Contact hours (ANCC)
    • 6.50 Participation
    Course opens: 
    Course expires: 
    Event starts: 
    03/21/2017 - 8:30am EDT
    Event ends: 
    03/23/2018 - 5:00pm EDT
    8801 J.M. Keynes Drive
    Suite 300
    Charlotte, NC 28262
    United States

    No relevant conflict of interest or financial relationships were disclosed for this educational activity by any of the authors or presenters.

    FACULTY may vary depending on date and venue

    Infection Prevention

    Susan Engel

    Colleen Feeley

    Beth Purcell

    How you can be successful when the surveyor arrives at your office

    Judy Anton

    Kim Flores

    Joy Stover

    Managing Across Generations

    Paula Booker 

    Heather Kuzara

    Renee Sparks

    Virginia Steelman

    Addressing Client and Employee Safety

    Cay Ambrose

    • RNs will be able to claim CE credit
    • All others will receive a Certificate of Participation

    Available Credit

    • 6.50 Contact hours (ANCC)
    • 6.50 Participation


    Please login or register to take this course.


    If course is cancelled:

    By BAYADA; if the education is cancelled for any reason the learner will receive a full refund for any applicable course fee.  BAYADA will not be responsible for any associated fees or costs such as travel or lodging.

    By learner; any applicable course fee will be refundable up until one (1) day prior to date registered for the education.  After this date the course fee may be non-refundable.  BAYADA will not be responsible for any associated fees or costs such as travel or lodging.

    Complaint Resolution

    Contact education@bayada.com for any grievances and the complaint will be addressed within two (2) business days.  Complaints will be disseminated to all appropriate parties for review and resolution of any conflicts or grievances.

    Special Needs

    Contact education@bayada.com for consideration of request.  If special needs accommodations are not available, the participant will receive a full refund for any applicable course fee.

    Required Hardware/software

    Please see Technical Support tab on Home Page