New office and field staff members receive adequate training |
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Office or field staff feel pressured to do tasks they have not been properly trained to do. |
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Office staff make sure field staff get the on the job training they need. |
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We have good procedures for checking that work done in the office or in the home was done correctly. |
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Office staff emphasize teamwork in taking care of clients. |
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Field staff in the home follow standardized processes and procedures to get the tasks done. |
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Both office and field staff are actively doing things to improve client safety. |
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Our procedures and systems in the office and/or client home are good at preventing errors from happening. |
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Office staff, field staff, other caregivers and the client/patient work together as an effective team. |
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