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Never Rarely Sometimes Usually Always N/A
New office and field staff members receive adequate training
Office or field staff feel pressured to do tasks they have not been properly trained to do.
Office staff make sure field staff get the on the job training they need.
We have good procedures for checking that work done in the office or in the home was done correctly.
Office staff emphasize teamwork in taking care of clients.
Field staff in the home follow standardized processes and procedures to get the tasks done.
Both office and field staff are actively doing things to improve client safety.
Our procedures and systems in the office and/or client home are good at preventing errors from happening.
Office staff, field staff, other caregivers and the client/patient work together as an effective team.